Shipping and Returns

Shipping

I ship once a week on Mondays. Handling, packing and insurance are included in the shipping fee. Please contact me at Elizabeth@MudHausCeramics.com if you need your order expedited. I will do my best to find the best shipping rate to get you your items when you need them.

Returns

I will gladly accept returns on orders within 7 days of your receiving them. Please contact me for assistance and to let me know to expect your package. Orders must be in their original packaging and must arrive back to me unbroken. Return shipping charges, including insurance, will be your responsibility. Refunds will be processed once orders are received.

Damages

I do my best to pack items carefully. Unfortunately shipping is rough on fragile pots! Please contact me as soon as possible with a photo if your item arrives broken. If the piece is one of a kind, I will do my best to reproduce it, or if I cannot, I will issue you a refund for the full amount, including shipping.